Offer summary

Qualifications:

Fluent in German and English, Strong communication skills, Customer service experience, preferably IT, Analytical thinking and problem-solving abilities, Familiarity with CRM systems is a plus.

Key responsabilities:

Provide exceptional support to German-speaking clients

Resolve customer inquiries and issues efficiently

Maintain understanding of IT products and services

Document interactions in the CRM system

Collaborate with teams for customer experience enhancement

Job description

Join Patrique Mercier Recruitment JP for an extraordinary opportunity to work with one of the Big Five IT companies in the beautiful country of Greece! We are seeking talented and driven German-speaking customer service representatives who are ready to make an impact in a fast-paced tech environment. In this role, you will assist customers by providing tailored support and solutions to their inquiries, ensuring a high standard of satisfaction across the board. You will be part of an innovative team that values creativity and excellence, all while enjoying the stunning backdrop of Greece's rich culture and warm climate. If you are passionate about technology and customer service, this position offers a fantastic chance for professional growth and a vibrant lifestyle!

Responsibilities

Deliver exceptional customer service to German-speaking clients through various communication channels including phone, email, and live chat.
Address customer inquiries and resolve issues efficiently while upholding company standards.
Maintain a strong understanding of the company's IT products and services to offer accurate assistance.
Document all customer interactions in the company’s CRM system to ensure effective communication.
Collaborate with team members and other departments to enhance overall customer experience.
Participate in ongoing training sessions to stay updated on product developments and company policies.
Provide feedback on customer service processes to contribute to continuous improvement initiatives.

Requirements

Fluent in German, both written and spoken; English is also required.
Strong communication skills with a focus on customer service excellence.
Ability to thrive in a fast-paced and dynamic work environment.
Analytical thinking and strong problem-solving capabilities.
Previous experience in customer service, particularly within the IT industry, is preferred.
Familiarity with CRM systems and customer interaction tools is a plus.
A positive attitude, adaptability, and eagerness to learn about new technologies.

Benefits