Offer summary

Qualifications:

Fluency in German and English, Prior helpdesk support experience preferred, Strong analytical skills, Familiarity with operating systems, Able to handle multiple tasks.

Key responsabilities:

Provide technical support to customers via phone, email, and chat

Troubleshoot and resolve technical issues

Document customer interactions in support system

Collaborate to enhance service quality

Educate customers on product features

Job description

Patrique Mercier Recruitment is delighted to offer an exceptional opportunity for a German Speaking Helpdesk Agent to work remotely within Greece! If you are passionate about technology and dedicated to providing outstanding customer service, this position is the perfect fit for you.

As a German Speaking Helpdesk Agent, you will be the primary support contact for our German-speaking clients, assisting them with various technical inquiries and challenges. Your responsiveness and commitment to excellence will be essential in ensuring customer satisfaction and loyalty.

Join our team and enjoy the flexibility of working remotely while still being an integral part of a dynamic and innovative organization.

Responsibilities

Provide high-quality technical support to German-speaking customers via phone, email, and chat.
Troubleshoot and resolve a broad spectrum of technical issues related to hardware, software, and network connectivity.
Accurately document all customer interactions in our internal support system.
Collaborate with team members to enhance service quality and efficiency.
Educate customers on product features and effective utilization.
Participate in ongoing training to stay updated on new products and technology.

Requirements

Fluency in German and English, with excellent verbal and written communication skills.
Prior experience in helpdesk support or customer service roles is a plus.
Strong analytical skills with a knack for troubleshooting.
Customer-focused mindset and excellent interpersonal abilities.
Able to handle multiple tasks and work effectively under pressure.
Familiarity with various operating systems, applications, and troubleshooting methodologies.
Detail-oriented with a commitment to high-quality service.
Ability to work independently and effectively within a remote team.
Willingness to learn and adapt to new technologies.
Comfortable with the remote work environment and technology.

Benefits