Icelandic Speaking Customer Support Representative - Work from Greece

Patrique Mercier Recruitment is excited to announce an incredible opportunity for an Icelandic Speaking Customer Support Representative to work from the beautiful location of Greece! If you are passionate about providing excellent customer service and enjoy working in a dynamic, multicultural environment, this role is perfect for you.

In this position, you will be the primary point of contact for Icelandic-speaking customers, helping them with their inquiries and providing effective solutions. This is a unique chance to advance your professional skills while experiencing the rich culture and stunning surroundings of Greece.

We are looking for dedicated individuals who are committed to delivering outstanding support and are ready for a rewarding career adventure. If this sounds like you, we would love to hear from you!

Responsibilities

• Serve as the main contact for Icelandic-speaking customers via phone, email, and chat.
• Provide accurate information regarding the company’s products and services while efficiently resolving customer inquiries.
• Ensure high levels of customer satisfaction through friendly and professional support.
• Document all customer interactions accurately in the system.
• Collaborate with team members to improve service quality and enhance the customer experience.
• Stay informed about product knowledge and company policies to assist customers effectively.
• Follow established procedures to ensure compliance and quality in service delivery.

Requirements

• Fluency in Icelandic and English, both written and spoken
• Prior experience in customer support is an advantage, but not mandatory
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a customer-centric approach
• Ability to work independently and as part of a team
• Familiarity with customer service software and tools is preferred
• Reliable internet connection and an appropriate home office setup
• A positive attitude and eagerness to learn and adapt
• Flexibility to work various shifts as necessary

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )