Offer summary
Qualifications:
5+ years as a Retention Manager or related role, Experience in DTC/eComm brand preferred, Direct experience in the Supplement category is advantageous, Proficiency in data analysis and CRM systems, Experience in coaching teams and cross-department collaboration.
Key responsabilities:
- Develop and implement retention strategies for customer loyalty
- Analyze customer behavior and trends using data-driven insights
- Manage engagement initiatives like newsletters and promotions
- Collect and address customer feedback to improve experiences
- Track retention strategy effectiveness with reporting