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Senior ServiceNow System Administrator

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
United States

Offer summary

Qualifications:

BS in Engineering, Management Information Systems or related, 10+ years of experience is acceptable, ServiceNow Certification preferred, 8+ years workspace experience required, Ability to work remote from EST.

Key responsabilities:

  • Provide system maintenance and technical support
  • Manage upgrades, patches, and testing processes
  • Work with Customer Support using Hi-Wave
  • Prepare and manage Upgrade/Patch documentation
  • Troubleshoot data quality issues with teams
BCMC logo
BCMC SME https://bcmcgroup.com
51 - 200 Employees
About BCMC
BCMC, LLC is an IT engineering firm that specializes in digital transformation and automation. Since our establishment in 2007, we have been providing support to federal clients. Our corporate culture is centered on innovation and problem-solving, which we believe supports our nation. At BCMC, we strive to foster an environment that encourages innovative thinking and solutions. Our primary goal is to develop and deliver top-quality services to our clients to help them achieve their objectives. We take pride in our track record of delivering exceptional services, which we attribute to our dedicated team of experts. We value our employees and are committed to creating a work environment that promotes growth, development, and success.
See more BCMC offers

Job description

Clearance: Public Trust

Place of Performance: Remote, but must be able to work 8:00 - 5:00 EST

Years of Experience: 8+

Education/Certification Requirements: BS, Engineering, Management Information Systems of Related Technical Degree or 10+ years of Experience. ServiceNow Certification a Plus.

Specific Duties
This position will provide the Administration services such as system maintenance, technical
troubleshooting, interfacing with ServiceNow Customer Support using Hi-Wave for technical support, managing roles, and access to the system.
  • Experience in upgrading all instances when ServiceNow releases updated versions that require preparation, testing, and bug fixes across production and non-production environments.
  • Experience in major upgrades will be in accordance with NIH Center for Information Technology (CIT) Office of IT Services Management (OITSM) guidance.
  • Perform all necessary patches and communicate with ServiceNow for technical support.
  • Adhere to OIT change management processes when upgrading and patching the Production environment.
  • Prepare and manage Upgrade/Patch Notes to document the fixes/ changes/ enhancements included in each system upgrade/patch and support the upgrade/patch process using standard ChM tools.
  • Must prepare and submit an Upgrade/Patch Package, which includes the technical release instructions, scripts, schedule, and other documentation.
  • Manage data connections and configurations from MECM, JAMF, SolarWinds, Tenable, and BigFix Service Graph Connectors (SGCs).
  • Shall work with other functional teams such NIEHS IT Operations and Maintenance (O&M) contractors to troubleshoot data quality, functional, and data connections connectivity issues.
Our Company Overview:
Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Benefits
Extremely competitive salary 
95% employer paid for employee medical, dental, & vison coverages 
100% employer paid for employee life, STD & LTD disability coverages 
401k with company match and profit sharing 
Flexible Spending Account (FSA) for dependent & health care 
11 standard holidays & 3 weeks of annual leave

 

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingPatch ManagementJamfServiceNowChange ManagementBigFix (Endpoint Management Software)Data ManagementComputer MaintenanceSolarWinds

Other Skills

  • Collaboration
  • Analytical Thinking
  • Verbal Communication Skills
Are you interested?

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