Operations Manager

Spatial Front Inc. is looking for a well qualified Operations Manager to support a wonderful team of professionals and our external customer. The Operations Manager responsibilities include (but is not limited to):

Triages, directs, organizes, controls, and manages the application and system-level communications and incidents from all stakeholders and ensures that all service requests are fulfilled in an efficient and timely manner.

Primary Responsibilities

• Manage application outages and coordinate incident resolutions across Tiers 1, 2, and 3
• Manage the Operations Team to assure that customer service expectations are being met
• Facilitate communications on critical incidents, software releases, and change requests with the Infrastructure & Operations (I&O) team as well as numerous application development teams
• Monitor AWS services for outages and performance issues. Quickly diagnose and resolve operational incidents, ensuring minimal downtime.
• Implement and maintain monitoring tools to ensure the health and performance of AWS resources.
• Collaborate with engineering teams to implement effective solutions and prevent future occurrences.
• Oversee the release management process, ensuring smooth deployment of applications and updates.
• Collaborate with development and QA teams to establish release schedules and manage version control.
• Implement rollback strategies and ensure thorough testing before production releases.
• Communicate to Government leadership regarding the status of incidents and overall system health via written reports, virtual meetings, and various digital channels
• Work closely with development teams familiar with PostgreSQL, Angular, and Node.js to streamline operations and troubleshoot issues.
• Provide regular updates to stakeholders on the status of cloud operations, release management, and optimization efforts.

• Bachelor’s degree in related field
• Preferred 8+ years of IT experience
• Proven experience in cloud operations, specifically with AWS.
• Experience in release management processes and tools.
• Candidates must be able to pass a US Public Trust background check for badging and to access client systems.
• Excellent verbal and written communications skills are a must
• Strong customer service attitude
• Adept in interacting with everyone from developers to executives
• Flexible schedule with ability to work after core business hours for deployments or production outages

Desired Skills & Qualifications

• Experience with IT Service Management tools, e.g., Jira, Confluence, etc.
• Experience writing standard operating procedures
• Effective problem-solving, critical thinking, and prioritization capabilities
• Ability to work in a flexible and fluid environment
• Strong desire to learn new things and continually improve yourself, your team, and the applications you support with a positive attitude
• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are a plus.
• ITIL v 4 certification is a plus/required
• Experience supporting Federal government customers

Additional Information

• In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US.
• All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
• Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.

Other Information

• The salary for this position is $100,000 to $140,000 annually
• For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
• This is a full-time W2 position.
• Please no agencies, third parties, or Corp-to-corp.
• Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Spatial Front Inc. participates in E-Verify.