Inbound Sales Representative

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters is located in Marlborough, MA. Learn more at www.lifeline.com.

100% REMOTE OPPORTUNITY! 

Purpose

Sales Associates perform inbound and outbound sales calls with potential customers sourced through our multi-million-dollar national advertising campaign.  Our products provide safety and security solution for our customers and their loved ones.

Responsibilities

• Perform inbound and outbound sales calls with potential customers
• Meet and exceed goals by generating sales from inbound calls and follow-up with potential customers to sell Connect America products and services
• Deliver best-in-class service experience in a professional courteous manner to our customers
• Sell to prospective customers while providing security and safety solutions for them and their loved ones while working with the client to find the best solutions for their individual needs
• Deliver exceptional customer service
• Ability to multi-task and work in a fast-paced environment to meet sales goals

Required Skills

• 1 year of sales experience or 2 years customer service experience required
• Prior experience in commission-based sales preferred 

• Strong interpersonal, verbal and written communication skills
• Computer proficiency with sales platforms, CRM data entry, internet and Microsoft
• Strong organizational skills to multitask, work in a fast-paced environment to meet sales goals
• Previous successful sales experience preferred 
• Must be comfortable in an active high volume inbound/outbound call center environment
• Must be 18 years of age, college graduates preferred

Connect America is a drug-free workplace and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.