The main responsibilities:
- Providing answers to questions, advice, and assistance to clients
- Requests registration and adding to Jira Service Desk
- Collecting of additional information on incidents
- SLA monitoring to comply with customers and technical development team
- Constant study of the company’s applications, their new features
- Collecting and analysis of customer feedback, making suggestions for product improvement
- Monitor unsubscriptions and subscriptions to applications
- Correspondence, mailing follow-ups
- Introduction and control of clients’ issues from the beginning to the end
- Promoting a positive customer experience of using the company’s applications and services
Required skills:
- B1, B2 English written and spoken level
- Understanding Jira tools: Jira Service Desk, SLAs
- Confident PC user
- Experience in Google G-Suite (Gmail, Docs)
- Responsibility, sociability, productivity
Would be an advantage:
- Auto-rule, Reports, Advanced Jira Search (JQL)
- Hubspot CRM
We appreciate your talent and invite you to develop it with us!
Fill the “Apply for this position” form on the right, attach your resume, send it to us, and we will review it.
Have any questions ?
Please write on email: [email protected] and we will contact you.
