NetSuite Technical Analyst

Job Title: NetSuite Technical Analyst

Department: Information Technology

Effective Date: 10/15/2024

Location: West Lafayette, IN or Hybrid

While this is intended to accurately reflect the current job, it is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.  RTI Surgical, Inc., reserves the right to revise the job or require that other or different tasks are performed when circumstances warrant (i.e., emergencies, changes in personnel or staffing, workload, or technical developments). 

COMPANY SUMMARY:

RTI Surgical (RTI) is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, RTI provides customers across a diverse set of market segments with leading-edge expertise, scale, and flexibility across end-to-end services including design, development, regulatory support, verification and validation, manufacturing, and supply chain management. RTI is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, Indiana and Neunkirchen, Germany.

RTI is rooted in a steadfast commitment to quality, integrity, and patient safety with a focus on five key values:

•    Accountable: We own our actions and decisions.

•    Agile: We embrace change to stay ahead of the curve and evolve to drive innovation and growth.

•    Growth Mindset: We embrace challenges as opportunities for continuous learning.

•    Customer-Centric: We prioritize customers at every touch point.

•    Inclusive: We thrive on the richness of our diversity and ensure every voice is heard, respected, and celebrated.

At RTI Surgical, we are committed to fostering an inclusive workplace where we embrace the richness of our diversity and ensure that every voice is heard, respected, and celebrated. We believe that by embracing diversity and promoting inclusivity, we not only uphold our values but also strengthen our position as the CDMO of Choice in regenerative medicine solutions. We recognize that cultivating a growth mindset is essential to our success, and we are dedicated to continuous learning and improvement in our diversity, equity, and inclusion efforts. Through accountability and action, we strive to create an environment where individuals can thrive, innovate, and contribute their unique perspectives to drive our collective success.

Montagu Private Equity (“Montagu”), a leading European private equity firm, acquired RTI in 2020 and has supported the transformation of the company to its next level of potential.

POSITION SUMMARY:

The NetSuite Technical Analyst will be responsible for the technical administration, configuration, and support of the NetSuite ERP system. This role involves working closely with various departments to understand their needs and provide technical solutions to improve business processes. The position requires a proactive, hands-on analyst with a focus on continuous improvement. The candidate will support systems engineering management activities including but not limited to defining requirements (interviewing stakeholders, documenting requirements and workflow process documents, conducting gap analyses, defining to-be state), preparing templates and checklists for SDLC stage gate reviews for GxP compliance, developing SOPs for systems engineering processes in compliance with specified standards and best practices, support data strategy and data migration plan development. May include development of data visualizations in PowerBI. The NetSuite Technical Analyst will have a strong customer focus, regularly interfacing with all levels of staff from entry level to Executive Leadership across internal and external business partners to drive exceptional value for our business. 

RESPONSIBILITIES:

• System Management:
  • Perform day-to-day operations of the NetSuite ERP system, including configuration, administration, and maintenance.
  • Monitor system performance, troubleshoot issues, and resolve system-related problems in a timely manner.
• Customization & Optimization:
  • Customize and enhance NetSuite modules and workflows to align with business processes and requirements.
  • Develop and maintain saved searches, reports, and dashboards to improve operational efficiency and decision-making.
• User Support & Training:
  • Provide support to end-users, including troubleshooting and resolving system-related issues.
  • Assist with the development and delivery of training materials and sessions for new and existing users to ensure effective utilization of the NetSuite system.
• Data Management:
  • Oversee data imports, exports, and integrations with other systems as needed.
• System Upgrades & Implementations:
  • Collaborate with the Lead ERP Analyst to execute system upgrades, patches, and new feature implementations.
  • Assist the Lead ERP Analyst in the evaluation and implementation of additional NetSuite modules or third-party applications.
• Documentation & Compliance:
  • Assist with the maintenance of comprehensive documentation of system configurations, processes, and procedures.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience.
• Proven experience as a NetSuite Administrator or in a similar role, with a strong understanding of NetSuite functionalities and best practices.
• Experience supporting at least two of the following business processes within the NetSuite ERP: Order to Cash, Demand to Build, Procure to Pay, Financials

• Proficiency in NetSuite ERP, including SuiteScript, SuiteFlow, and SuiteTalk.
• Experience with NetSuite integrations, customizations, and report generation.
• Familiarity with SQL, JavaScript, and web technologies is a plus.

• Experience building system integrations with common middleware platforms and APIs
• Experience managing EDI integrations with trading partners
• Experience managing product label development with Loftware, Nicelabel, ZPL or similar technologies
• NetSuite Administrator Certification preferred
• Advanced SQL (SAP HANA, SQL Server, or similar technologies) and relational database knowledge required
• Experience developing reports and dashboards using Microsoft Power BI and SAP Business Objects or similar technologies
• Working knowledge of ETL and Dimensional Data Modeling concepts
• Experience implementing GxP systems in the Medical Device, Life Sciences, or Manufacturing industries preferred 

Physical Requirements:

Light work:  Physically handle objects up to 20 lbs. occasionally.

Work Environment:

Office Setting - Open layout with assigned work station or office