Offer summary
Qualifications:
Degree in Civil Engineering or Architecture, Excellent verbal and written communication skills, Curious and investigative problem-solving skills, Empathetic towards understanding client needs, Previous experience in customer experience operations, preferably in technology or SaaS.
Key responsabilities:
- Ensure optimal client experience from onboarding to daily usage
- Conduct onboarding and maintain regular communication with new clients
- Assist product team in continuous platform improvement through client feedback
- Monitor KPIs and prevent customer churn