Program Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So, what does a TaskUs Program Manager really do?  Think of yourself as an Architect for TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the world’s most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute strategies.  Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. 

You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence.  You’re entrepreneurial and resourceful. You’re passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

• Meet with Subject Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge to support training development
• Manage up to four Instructional Designers 
• Develop SMART Learning Objectives
• Design and develop all training content (instructor slides, handbooks, scripts, storyboards, web-based training decks, interactivity modules, quizzes, activities, etc.)
• Create assessments per the defined assessment strategy
• Supports facilitation of answer validation sessions for fully defensible and aligned assessments as directed by the Training Program Manager
• Review training content created by other team members
• Scheduling and building out the monthly calendar
• Own the course setup (both online and instructor-led), along with logistics (room booking, catering) and scheduling and enrollment

Minimum qualifications

• BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience.
• At least 5 years of Instructional Design/ Curriculum development experience
• At least 2 years experience reviewing the work of others for quality and consistency
• Experience working with fast-paced cutting edge technologies
• Strong organizational skills.
• Experience with documentation, technical writing, and narrative scripting.
• Tolerance and enthusiasm for working with ambiguity and change.
• Experience with e-learning authoring software; i.e. Articulate storyline, Evolve for course development.
• Proven excellence in developing fully ADA Compliant training deliverables.
• Experience in corporate education

Preferred qualifications

• Experience identifying training needs, defining, and building scalable training solutions to address the needs of a diverse international audience
• Experience using e-learning tools (i.e. Articulate, Captivate) to create training content
• Experience migrating training courses into Intellum or other LMS
• Solid experience planning for and managing several large-scale, complex training projects and coordinating cross-functional stakeholders to deliver quality training materials within deadlines; excellent relationship building, collaboration, consultation, and influencing skills.
• A team player with a positive attitude; excellent written and oral business communication and people skills.
• Video editing such as Premier, Finalcut, Camtasia, etc.
• Learning Management System - Intellum Exceed LMS
• SQL queries and visualization of key performance metrics
• Google Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.