Who We Are
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Working with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Project Management Team for implementation. Seasoned Analyst managing a wide range of complex and diverse projects. Expertise in more than one area. Develops creative solutions and drives change. Typically has significant customer interface.
What You'll Do
- Conducts business process evaluations, interviewing internal and external customers, to gain knowledge of business requirements.
- Identifies problems, defines business process requirements, researches alternatives, negotiates for resources, develops solutions, gains consensus, tests to confirm, and implements solutions over a complete business process.
- Considers the business implications of work flow and processes to the current business environment.
- Create reports; research, analyze, and integrate data to identify and track trends. Adjust project/process direction. Report vital information to management/business partner.
- Other duties as assigned
What You'll Bring
- Typically requires BS degree or equivalent combination of education and experience
- Typically 4- 8 years of directly related experience
- Excellent organizational and project management skills
- Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
- Analytical skills
- Has knowledge of general business environment/operation and has general cost benefit awareness
- Business acumen
Salary Range: $75,400.00 - $125,600.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
