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Customer Experience Associate

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
St Kitts and Nevis

Offer summary

Qualifications:

Prior experience in customer service, preferably in gaming, Excellent verbal and written communication skills, Strong problem-solving and decision-making abilities, Detail-oriented and organized with multitasking ability, Knowledge of online gaming platforms and trends.

Key responsabilities:

  • Assist customers with inquiries and provide support
  • Resolve issues to enhance user experience
  • Create lasting relationships with customers
Green Cari logo
Green Cari Startup https://www.greencari.com/
11 - 50 Employees
About Green Cari
Welcome to Green Cari - Your Global Digital Marketing Haven! At Green Cari, we take your brand's success to soaring heights through our unparalleled digital marketing solutions. As a trailblazing company based in the picturesque island of Nevis, we bring the warmth of the Caribbean spirit to your online presence, creating a harmonious blend of innovation and creativity. Expertise That Drives Results: When it comes to digital marketing, our team at Green Cari is at the forefront of excellence. Our extensive range of expertise includes Customer Relationship Management (CRM), Marketing Automation, Creative Ideation and Implementation, and Search Engine Optimization (SEO). With a talented and diverse team of professionals, we craft tailor-made strategies that not only boost your brand's visibility but also forge lasting connections with your target audience. Embrace the Freedom of Freelance: At Green Cari, we embrace the modern workforce dynamics, empowering professionals from all corners of the globe. We take immense pride in offering a 100% freelance remote work setup, allowing our team members to thrive in their element and deliver exceptional results - even prior to the pandemic. This unique approach fosters a collaborative and dynamic environment where creativity knows no bounds, and innovation flourishes effortlessly. Why Green Cari? Results-Driven Solutions: Tangible, measurable success. Global Diversity: Enriched perspectives for exceptional strategies. Personalized Attention: Tailored solutions for brand distinction. The Caribbean: Island inspiration fuels dedication and creativity. Empowering Professionals: A happy, motivated workforce.
See more Green Cari offers

Job description

At Green Cari, our goal is to create the best online gaming experience for our customers. As a Customer Experience Associate, you will play a key role in ensuring that our customers have a positive and enjoyable experience with our platform. You will be responsible for assisting customers with their inquiries, resolving any issues they may have, and providing personalized support to enhance their overall experience. We are looking for a passionate individual who is dedicated to delivering exceptional customer service and creating lasting relationships with our customers.

Requirements

  • Prior experience in a customer service role, preferably in the gaming industry.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Ability to work well in a fast-paced and dynamic environment.
  • Detail-oriented and organized.
  • Ability to multitask and prioritize effectively.
  • Knowledge of online gaming platforms and industry trends.
  • Proficient in using customer service software and tools.
  • Passion for delivering exceptional customer experiences.

Benefits

Remote Work: Our company offers the opportunity to work remotely, allowing you the flexibility to work from the comfort of your own home or any location of your choice. Embracing remote work ensures a healthy work-life balance and eliminates the stresses of commuting.

Flexible Hours: We prioritize work-life balance and understand that everyone has unique commitments and daily schedules. With our flexible hours, you have the freedom to choose when you work, whether you're an early bird, a night owl, or need to accommodate other personal or family responsibilities.

With paid leaves and holidays: We value your dedication and provide paid leaves and holidays, ensuring you have time to rest and rejuvenate.

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Decision Making
  • Adaptability
  • Multitasking
  • Customer Service
  • Organizational Skills
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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