Vehicle Finance Performance Manager (North Region)

Vehicle Finance Performance Manager (North)

Competitive salary, Company Car and up to 12.5% annual bonus

Field-based (North - covering Scotland and one site in Carlisle)

For this role, we require the ideal candidate to live in Scotland

Grade 3

37.5 hours per week

The role in a nutshell: Be the lead contact and manage the F&I Performance across a designated number of Dealer Partners

A bit about the ‘Department’:  The Toyota & Lexus field team are a brand dedicated group working to support the sales of new and used vehicles in the networks, with customer focused finance programmes creating affordability and accessibility to the Toyota and Lexus brands.

For this role, the ideal candidate will be:

• Experienced in the Motor Finance Industry; a Manufacturing Finance Company or Motor Dealer Group.
• Excellent at building relationships including coaching & developing Dealers.
• Keen on the details! You will be fully reviewing financial data for each partner and driving action plans to develop any areas of opportunity to enhance the sales process.

What you’ll be doing:

• Build value with your Toyota & Lexus partners agreeing F&I business plans designed to demonstrate the value F&I can add to their business and their customers.
• Work with your designated Toyota & Lexus partners to develop and implement consistent customer focused finance sales processes, enabling consumers to make informed vehicle funding decisions which lead to good customer outcomes.
• Implementing and managing Total Trade Cycle Management, promoting new and used cars through affordability and best in class customer loyalty processes.
• With a win-win mindset, gain buy-in from Dealer partners to support the implementation of TFS/LFS Trade Cycle Management F&I programmes.
• Work with partners to enable them to understand the value proactively managing the finance renewal process. Ensure they have a structure with sufficient processes and capacity to maximise the opportunity.
• Hold quarterly reviews with senior management to include performance, TCF and oversight performance data – agreeing appropriate remedial actions as required.
• Escalate any oversight concerns to senior partner management and internal TFS/LFS management as requested.

How you could stretch the role:

• Use your knowledge and skills to develop innovative solutions to build stakeholder value.
• Build strategic relationships with Dealer Senior Management.
• Innovate new strategies, ideas and ways of working to improve performance and efficiencies.

Experience you’ll gain:

• Business planning
• In depth knowledge of Trade Cycle Management.
• Understanding of the strategic importance of F&I within the vehicle sales process.
• Training and coaching skills
• Exposure to Senior Management within the Toyota & Lexus Dealer Network.

How we will support you

• A full Toyota Financial Services induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

·        Regular 1:1’s to provide direction and guidance.

·        Clear objective setting via our performance management process.

·        On-going coaching as required.

·        Always available for support as needed.

What you’ll get to own

• The F&I performance of your zone.
• The TFS/LFS lead relationship with your partners.
• The Trade Cycle Management process for your zone.
• The finance renewal strategy for your zone.
• The compliance oversight performance of your zone partners.

Key Experience and Skills

• Understanding of vehicle sales process.
• Knowledge of all consumer finance products
• Understanding of consumer credit regulation
• Sales experience in motor vehicle environment

Attributes and Behaviours

• Proactive approach to problem solving.
• Customer first mindset.
• Self-motivated.
• Ability to work unsupervised.
• Excellent negotiation skills.
• Strong written, verbal and presentation skills.
• Good standard of English and Maths.
• Outward mindset.

Requirements

In line with our Talent Enablement culture, we will give you ownership and encouragement to deliver outcomes that lie outside of the remit of this Job Profile. We do this to give you additional experience to stretch and develop you within your role, empowering you to be the best you can be and to facilitate other progression opportunities within the business.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.

For this role (G3) we will follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s.  The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience. The 2nd stage may involve a role play and/or presentation.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

Benefits

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 121s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including Linked In Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December.