Offer summary
Qualifications:
5+ years in support teams, 3+ years managing support-centric teams, Experience in data analysis and improvement, Familiarity with process mapping and performance metrics, Expertise in cross-functional collaboration.Key responsabilities:
- Lead Tier 3 Therapist support team
- Ensure an effortless client experience
- Exceed KPIs/SLAs and build scalable processes
- Partner cross-functionally to improve user experience
- Support growth and scalability of operations