Offer summary
Qualifications:
3+ years in Customer Success or Account Management, Prior experience increasing customer satisfaction and retention, Proven ability to drive cross-functional projects, Superior communication skills for diverse audiences, Business-level fluency with enterprise software.
Key responsabilities:
- Maximize net dollar retention through client engagement
- Develop strategic account plans aligned with customer's mission
- Drive continuous value from onboarding to account growth
- Assist in customer training and serve as their champion
- Build and sustain relationships with key stakeholders