Lead Business Analyst

Lead Business Analyst

Salary: competitive depending upon experience + benefits

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always.  We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders.

The Role / Who we are looking for:

As a Lead Business Analyst at Kerv Digital, reporting to the Head of BA, you will guide the development of our business analysis practice, balancing leadership, strategic vision, and operational execution. You’ll mentor a sub-set of Business Analysts, ensure high standards, and foster continuous improvement. Your role includes shaping the strategic direction of the function, in-line with other Lead BAs and Head of BA, building stakeholder relationships, and overseeing governance across projects. You will also lead workshops, manage requirements, and collaborate with cross-functional teams to ensure successful delivery, driving both the growth of the team and the success of our projects.

Skills & Experience: 

·Leadership & Mentoring: Lead and mentor a sub-set of Business Analysts, providing guidance and supporting their career development. Ensure high standards of work and foster a culture of continuous improvement.

·Strategic Vision & Thought Leadership: Shape the business analysis function and contribute to the strategic direction of the organization, aligning it with broader business objectives.

·Stakeholder Management: Build and maintain strategic relationships with high-level stakeholders, both internally and externally. Ensure client requirements are understood, challenged, and turned into valuable business outcomes.

·Oversight & Governance: Ensure governance of business analysis activities across multiple projects, maintaining quality control and adherence to best practices. Oversee the delivery of work as well as direct execution.

·Workshop Facilitation: Lead and facilitate discovery workshops with clients, ensuring the accommodation of divergent views and differing priorities while shaping a unified approach

·Presales & Business Development: Lead business analysis input in pre-sales bids, shaping strategies that enhance client engagement and solution alignment.

·Cross-functional Collaboration: Ensure close collaboration between BAs, Functional Consultants, Architects, and Delivery Managers, driving alignment across departments.

· Subject Matter Expertise: Be a champion of customer requirements and business needs, ensuring they are reflected in project outcomes.

·Requirements Management: Ensure requirements are logically converted into user stories and properly prioritized within the backlog, guiding the BA team through the process.

·Process Re-engineering: Identify and support process re-engineering opportunities that drive operational efficiency for clients.

·Continuous Improvement & Learning: Foster a culture of continuous learning within the BA team by leading initiatives that implement feedback mechanisms to refine methodologies and outputs, while ensuring the team and stakeholders stay updated with best practices and the latest industry trends.

·Resource Management: Manage the BA resources efficiently, ensuring alignment with project and business constraints.

·Documentation Oversight: Oversee the creation of clear, effective documentation, ensuring consistency and alignment with business goals.

·Timeline & Deliverable Oversight: Ensure BA specific project timelines and deliverables are met, monitoring progress and guiding the team as needed.

·Interviewing: Lead the interview process for BAs, ensuring a good fit in BA skills and Kerv culture.

Personal attributes

·High level of political awareness and diplomacy when managing executive relationships.

·Demonstrates strong communication skills with all stakeholders.

·Shows emotional intelligence when navigating difficult challenges.

·Adaptable to changing circumstances and remains effective in dynamic environments.

·Empathetic and understands the feelings of others, aiding in relationship building.

·Resilient and capable of recovering quickly from setbacks while maintaining focus on goals.

·Exhibits integrity by committing to honesty and ethical practices in all interactions.

·Collaborative and willing to work effectively and harmoniously with others to achieve common goals.

·Self-motivated and driven to achieve goals and pursue excellence independently.

·Confident in abilities and decisions, inspiring trust and respect from others.

·Open-minded and willing to consider different perspectives and adapt to new approaches.

Professional attributes

·Strong leadership and mentoring skills with a focus on team development.

·Strategic thinker with the ability to shape and implement business analysis practices.

·Expertise in client engagement and building strong stakeholder relationships.

·Ability to effectively manage relationships and expectations of stakeholders at all levels.

·Strong governance skills to maintain quality and adherence to best practices.

·Analytical thinker with attention to detail.

·Strong skills in analysing data to drive decision-making and inform business strategies.

·Demonstrates a varied range of requirement elicitation techniques.

·Adept in requirements engineering.

·Proficient in process and data modelling skills using industry-standard notations.

·Ability to lead and manage change initiatives effectively within the organization.

·Proficiency in identifying, assessing, and mitigating risks associated with projects and processes.

·Ability to negotiate effectively with stakeholders and clients to reach mutually beneficial agreements.

We are also looking for people that fit how we work, which is something like; 

·happiest working under their own direction, but fully supported when needed 
·an obvious attention to detail, we want you to obsess about the little things!
·an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
·ability to work effectively with remote teams in India
·ability to work flexibly to deliver on-time to tight timescales 

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:  

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. 

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. 

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. 

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews

More on equality:

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

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