Client Success Manager

The Role

As a Client Success Manager at Flume Health, you will be the primary point of contact for our clients, dedicated to ensuring their satisfaction and success with our services. Your role will involve managing client relationships, guiding them through the implementation process alongside our product analyst team, and serving as a trusted advisor to maximize the value they receive. Your main goal is to drive client retention, satisfaction, and growth by ensuring a seamless experience from start to finish.

What You’ll Do

• Client Implementation: Work with the implementation team to support the onboarding  process for new clients, ensuring a smooth transition from sales to service delivery.
• Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their business needs, helping them grow with their use of Flume's products and services and acting as a trusted advisor.
• Client Value Strategy:  provide clients with strategic tactics to advance their data and product strategies: create client facing deliverables and re-usable Flume assets to support strategy development. 
• Product Training and Support: Facilitate training best practices and tech support with implementation managers and the product team to provide clients with trainings, best practices, and technical support to maximize the value of our products/services.
• Client Retention: Proactively manage client satisfaction and engagement through regular check-ins, addressing concerns, and identifying potential issues early to minimize churn.
• Cross-functional Collaboration: Work closely with internal teams (Sales, Product, Marketing, Engineering, etc.) to ensure client feedback is communicated and acted upon, driving product and service improvements.
• Upsell and Expansion: Identify opportunities for account growth and upsell additional features or services that align with the client’s needs and business objectives. Identify opportunities to get more value out of our product and service offerings, and partner closely with the sales team to manage client expansion and renewals.
• Performance Monitoring: Track key performance indicators (KPIs) for client success, including satisfaction, retention, and product usage.

What You’ll Need

• Bachelor’s degree or equivalent experience.
• Proven experience (2-3+ years) in a Client Success, Account Management, or or management consulting experience preferably in healthcare, healthcare analytics, or previous data management experience 
• Experience with data integration, database, ETL, or business intelligence technologies is a plus but not required.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• A customer-centric mindset with a passion for delivering an outstanding client experience.
• Excellent written and verbal communication skills, with the ability to hold multiple stakeholders accountable throughout a complex, value-driven sales cycle.
• Ability to thrive in a fast-paced, ever-changing work environment.
• Exceptional organizational skills, with the ability to juggle multiple priorities without dropping the ball.
• Strategic thinking, with the ability to see and communicate the big picture in an inspiring way.
• Strategic thinking and problem-solving skills, with resilience and creativity to proactively seek out solutions.
• Enthusiasm and a can-do attitude, with a passion for your work.
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Salary: $120k - $140k + commission