Email Account Manager

Raptive is looking for an Email Account Manager with client-facing experience to join our growing team. This position works closely with the email solutions team to provide our creators with a successful ongoing email growth and engagement strategy. This role will be hands-on working with our top creators on a regular basis as their primary contact and strategist.

What you will be doing:

• Work with the SVP, Creator Solutions to create holistic email capture & engagement strategies for creators
• Execute, implement and test email capture and engagement strategies
• Provide key analysis and recommendations via Google Analytics and ESPs for client email capture and growth, email series, triggers and automations
• Daily use of email service platforms (Mailchimp, Convertkit)
• Provide assistance on various email-related questions and issues that may arise 
• Manage multiple projects simultaneously 
• Provide ongoing communication (via email and Zoom)  with creators to provide recommendations and implement tactics to help deepen engagement with email subscribers

The skills and experience you bring to the role:

• Learning on the Fly - Learns quickly when facing new problems, relentless learner, open to change, improves, enjoys challenges and finding solutions
• Presentation Skills - Effective in a variety of formal presentation settings, gains positive attention, changes tactics that aren't working
• Customer Focus - Dedicated to meeting and exceeding expectations to customers, establishes and maintains amazing relationships with top-tier clients
• Data driven: Loves analyzing data and identifying areas for improvement based on performance metrics
• Action Oriented - Enjoys working hard, full of energy for new challenges, seizes opportunity
• Able to work independently and with a team. Is also a team player and willing to assist when needed. 
• Proactive - Looks ahead and anticipates client needs and is able to come up with quick solutions.
• Functional / technical skills - Strong functional and technical knowledge and skills within various ESPs
• Is fully conversant with email performance and capture metrics, as well as website KPIs
• Creativity - Comes up with new and unique ideas, original, and always adds value to brainstorming
• Highly organized and high attention to detail
• Ability to juggle multiple projects at a time
• Clear communication - easily able to deliver information in a variety of formats (via email, zoom, phone)
• Minimum of 3-5 years email strategy experience and ownership: have experience developing and/or managing strategic email initiatives either client-side or at an enterprise brand
• Self-motivated 
• Client-facing: be able to navigate complex client needs and diverse personalities 
• Ability to dive in and find answers to questions that may not yet be documented
• Advanced email strategy experience: have experience developing and/or managing strategic email initiatives, either client-side or via an agency
• Advanced understanding of email deliverability
• Strong analytical skills
• Strong project/time management skills
• Deep understanding of the latest trends/challenges/capabilities in the email marketing space
• Minimum of two years experience with mid to high-volume email marketing campaigns

Bonus:

• Previous agency experience
• Marketing and copywriting experience 

About Raptive 

Raptive is a new kind of media company built for creators and home to one of the largest and most diverse audiences on the internet. Raptive combines its position as the world’s largest ad management platform with a comprehensive suite of monetization, audience and business solutions that enable creators to turn their passions and talents into thriving independent companies and enduring brands.  We stand for the future of a diverse, open internet powered by the creativity and entrepreneurship of the independent creators and publishers it serves. To date, Raptive has paid over $2.5 billion to thousands of independent creators. Join us in creating a more equitable and inclusive future for media. Raptive was recognized as a Fortune 100 Best Places To Work for 2023-2024.  

The base salary range for this position is $60,000-$75,000. The range provided is Raptive’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities. This role is eligible for additional incentive compensation that isn’t included in the posted range.

For more information, visit www.Raptive.com or follow us on LinkedIn or Instagram.

Raptive is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. Raptive is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.