Account Manager II (Remote)

About Blackhawk Network:

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

This position may be performed remotely anywhere within the United States except for the State of Colorado, Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office shcedule. 

BASIC PURPOSE: Main point of contact for an assigned account portfolio; managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams. In addition, by partnering with Sales, the Account Manager’s role is to maximize sales growth, account penetration and retention.

SCOPE: Direct management of assigned projects and accounts

REPORTING & WORKING RELATIONSHIPS: Reports to Manager, Client Services, with close working relationships with Implementation Specialists, Sales, Product Management, Client and Customer Services, Production/Operations, Branding, IT and Finance.

New Program Implementation

• Responsible for project management of all client implementations.  This includes coordination of onboarding activities with all internal departments including Finance, Production/Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services.

Program Management

• Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions.  Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with Blackhawk Network products and services.

Retention and Penetration

• Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration.  Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis

Inventory Management

• Management of custom client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members.  This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.

Compliance

• Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed.  For CDD, this includes the collection of client or Authorized Reseller information, interacting with Risk on the data collection process and procedures as well as communicating the requirements to clients and Authorized Resellers.  For PCI, managing the compliance of PCI standards by adhering to all corporate policies and communicating PCI guidelines to our clients as it relates to card account information.

Subject Matter Expertise/Special Projects

• Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.

All other duties as assigned

• Bachelors degree preferred or equivalent combination of experience and training
• 2+ years proven success in client / customer service / sales environment.
• 2+ years experience leading cross-functional account teams for high profile, high volume, complex accounts
• Solid business writing skills, experienced with proposals, presentations, project plans and business correspondence
• Proven experience in diverse internal systems and system processing and problem resolution
• Excellent verbal, written and presentation skills
• Excellent interpersonal skills to lead project/account teams and to manage client relationships
• Self directed with strong analytical, project management and leadership skills
• Strong technical and organizational skills
• Proficient in MS Office suite of products
• Some travel required

Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $57,530.00 to $74,800.00
Salary Range for California Residents Only: $70,760.00 to $92,000.00
 
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.