Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Claims Litigation Case Manager Senior.
This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
You will be responsible for handling moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, to include crafting strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of outstanding member service through setting appropriate expectations, proactive communications, advice and empathy.
Tasks:
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Manages complex litigation, to include BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines.
- Works independently with minimal supervision; acts as a resource for colleagues with less experience.
- Applies advanced knowledge of claims litigation processes.
- Proactively manages litigation and acts as liaison with members, internal and external counsel.
- Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
- Represents USAA at mediations, case conferences, and/or trials.
- Reviews, audits, and approves legal fees and expenses.
- Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.
- Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
- Synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation and business solutions.
- Provides insight and guides management and counsel on issues.
- Assists team members in reviewing, formulating, and documenting litigation plan and serves as a resource to team members on escalated issues of an unusual nature.
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
- May serve as assistant to the Director of Litigation Operations and assigned to work on special projects and develop/conduct training.
- Will be prepared to assume responsibilities of the DLO, as needed, and demonstrate team leadership characteristics.
- Ensures members receive high levels of service from themselves and law firm vendors.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation.
2 years customer contact experience.
Claims adjusters license in assigned state or ability to obtain license within 3 months.
Advanced knowledge of strong negotiation techniques. and customer service skills.
Excellent communication skills.
Advanced knowledge of P&C policies and state laws.
Advanced knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses auto, property or commercial.
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
Advanced knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses auto, property or commercial.
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
What sets you apart:
Claims/Litigation experience in the Mid-Atlantic States
7+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
- 3+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
Familiarity with injury claims litigation processes.
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.)
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $161,990.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
