Hey! We’re The HOTH.
No, it’s not a Star Wars reference (but points if you noticed!). It stands for Hittem’ Over the Head - in other words, bludgeoning you with awesomeness.
It’s both a noun (our product/brand) and a verb (to HOTH someone or something), and it’s how our clients describe one of the world’s top search engine marketing companies.
About the Position:
Are you a customer service rockstar who’s ready to join a team that’s as fun as it is dedicated? We’re on the hunt for someone who’s passionate about delivering incredible support to our customers while enjoying the ride!
As a HOTH Phone Support Specialist you’ll be the go-to hero for answering customer inquiries and bridging communication between our customers and production team. You’ll handle tasks like emailing clients, speaking on the phone with client’s, providing industry-leading customer service, and bringing that signature HOTH energy to everything you do.
This is an entry-level, remote role with one of the top-rated companies in SEO & Internet Marketing. There’s also tons of room to grow — we love promoting from within!
You’ll start with a 2-week paid training period where we’ll teach you everything you need to know about SEO and our products to ensure your success.
Oh, and this gig comes with a full-time schedule (40 hours/week). Sounds good? Read on!
A typical "Day in the Life" as a Phone Support Specialist might look like:
- 40% responding to customer inquiries via email and phone, providing them with top-tier service and solutions.
- 30% collaborating with our production team to ensure smooth order completion and happy clients.
- 15% troubleshooting issues, answering questions, and guiding customers through their SEO journey.
- 10% keeping up with the latest SEO trends and product updates to help customers stay ahead.
- 5% brainstorming creative ways to improve the customer experience and make HOTH service even more awesome.
Important Note:
This role is only available to U.S. residents living in these states:
Alabama, Arizona, Florida, Georgia, Idaho, Louisiana, Maine, Maryland, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Texas, Utah, Virginia, West Virginia, and Wisconsin.
Perks of Being a HOTH Phone Support Specialist:
- Work from home (yes, in your PJs if that’s your thing)
- Flexible hours (somewhere in the 9-5 ballpark)
- HOTH Medical, Dental, and Vision insurance coverage
- 401k with a 3% match
- PTO for vacations, sick days, and holidays 🌴
- A monthly wellness stipend ($50 to keep you feeling your best)
About You:
- Super organized (color-coded planner, anyone?)
- Systems-minded (you’re all about process)
- Resourceful — if you don’t know the answer, you know how to find it!
- You thrive in dynamic environments and roll with the punches.
- Making people happy is your jam.
- You crush tasks like a pro and take pride in it.
- Your attention to detail is next level — you’re the one who spots typos from a mile away.
- “Inbox zero” is your daily routine.
Must-Haves:
- Top-notch customer service and phone skills.
- Clear and professional written and verbal communication in English.
- Ability to train during 9-5 EST hours.
- A positive, can-do attitude.
- Systems-oriented with strong computer skills.
- A reliable internet connection.
Bonus Points for:
- Basic knowledge of SEO & Internet Marketing (or the eagerness to learn).
About Us:
We’re not just another company - we’re a blast to work for. We’re a tight-knit, fast-growing team that believes in delivering killer results, but never forget to have fun along the way.
We started out as a scrappy startup in Chicago and have since grown into one of the world’s leading SEM service providers with over 20,000 users globally. Our mission is simple: help as many people as we can with Search Engine Marketing, and have a great time doing it.
Our team is based in St. Pete, Florida, with a large crew based around the U.S.!
Why You’ll Love Working with Us:
We’ve been named one of Tampa Bay’s Best Places to Work for 4 years in a row!
We’re fast-growing, fun, and 100% results-driven. No bullshitters.
We have awesome products and an even better team.
Our branding is wild — we have a 6’ tall HOTH monster costume we take everywhere.
You’ll be part of a small, tight team focused on delivering world-class support.
Ready to HOTH?
Application Instructions:
Fill out the form, and in the intro section, tell us a little about yourself, why you’re interested in this role, and include the word ‘banana’ somewhere. (We’re looking for creativity here, folks!)
