Remote Branch Manager | WFH and Member Experience Champion

Job Title: Branch Manager & Member Experience Advocate

Overview

As a Branch Manager & Member Experience Advocate, you will take the helm of a medium-sized, remote branch, ensuring alignment with our organizational, financial, service, and growth objectives. This role also involves maintaining Level II lending authority and passionately delivering exceptional service to our members by understanding their unique financial requirements and providing effective solutions.

Key Responsibilities

• Team Leadership: Inspire, nurture, and oversee branch personnel, including hiring, performance evaluations, and recommending necessary personnel actions.
• Operational Management: Assess branch performance metrics, ensure that targets are achieved, and address any areas for improvement.
• Communication: Foster effective communication with the main office, prepare standard reports, participate in management discussions, and lead monthly staff meetings.
• Relationship Management: Serve as the branch representative in engagements with members, sponsor organizations, suppliers, and other financial institutions.
• Compliance Assurance: Guarantee that all branch operations adhere to established policies and procedures.
• Lending Oversight: Underwrite consumer loans within assigned limits and review approval decisions made by subordinate personnel as necessary.
• Additional Duties: Undertake other relevant tasks as required.
  
  

Required Skills

• Strong leadership and coaching capabilities.
• Excellent communication and interpersonal skills.
• Proven ability to motivate, influence, and train team members.
• Solid understanding of operational oversight and regulatory compliance.
• Proficiency in relationship building with members and external stakeholders.
  
  

Qualifications

• 3-5 years of experience in a similar or related role.
• An associate degree, completion of a specialized course at a business or trade school, or comprehensive in-house training/apprenticeship.
  
  

Career Growth Opportunities

This position offers numerous avenues for professional advancement through effective team leadership and personnel mentoring. You will gain crucial experience in operational management and relationship enhancement, paving the way for future growth within the organization.

Company Culture And Values

We are dedicated to cultivating a diverse and inclusive workplace. Team collaboration and personal development are central to our ethos, supporting a culture that fosters both professional and personal growth.

Compensation And Benefits

• Salary range: \(67,007.44 - \)75,000.00 annually, with starting salary dependent on skills, experience, and other job-related factors.
• Paid Time Off & Holidays
• 401K Plan
• Medical, Dental, Vision Insurance
• Free Telehealth services (Urgent Care & Mental Health Counseling)
• Flexible Spending Account Option
• Life Insurance options (including dependents and spouse)
• Short & Long Term Disability Insurance
• Pet Insurance
• Additional Insurance & Legal/ID Shield Options
• Employee Referral Program
• Paid Volunteer Day
• Employee Loan Discounts
  
  

If you are eager to lead teams, enhance member experiences, and drive operational success, we encourage you to apply. Please submit your resume along with a cover letter outlining your relevant experience and the reasons you would be an excellent addition to our team.

Employment Type: Full-Time