Remote Mortgage Servicing Specialist III (Call Center, Customer Service) | WFH

Job Overview

Are you prepared to elevate your career in a dynamic sector? Join our esteemed organization, where respect, trust, integrity, and care are the foundational values guiding our operations. We are committed to providing a nurturing work environment that fosters professional growth, making this an excellent opportunity to either initiate or advance your career in mortgage servicing.

Key Responsibilities

As a Mortgage Servicing Specialist III, you will be instrumental in addressing customer inquiries related to their mortgage accounts and servicing requirements. Your core duties will encompass managing early-stage collection calls (accounts less than 120 days past due) within a blended auto-dialer setting, guaranteeing that every interaction is executed with professionalism and a personable touch.

• Oversee a range of mortgage collection inquiries, which include processing payments, setting up repayment arrangements, and negotiating solutions for delinquencies.
• Deliver outstanding customer service by effectively resolving inquiries and complaints through proficient communication and problem-solving skills.
• Monitor delinquent accounts and initiate collection protocols by notifying account holders and cosigners of their delinquency.
• Excel in a fast-paced, structured environment while adhering to key performance criteria that emphasize quality and productivity.
• Advocate for products and services while concentrating on customer satisfaction and retention.
• Collaborate with colleagues to meet individual, team, and departmental goals aligned with service level agreements and client satisfaction.
• Execute additional tasks and projects as delegated by your supervisor or manager.
• Evaluate risks associated with business decisions, ensuring conformance with applicable laws and regulations while safeguarding the organization's integrity.
  
  

Required Skills

• Strong interpersonal capabilities coupled with excellent written and verbal communication skills.
• Exceptional listening abilities and problem-solving aptitude.
• Flexibility and adaptability to changes within a dynamic work environment.
• Robust work ethic with unwavering adherence to schedules and deadlines.
  
  

Qualifications

• High school diploma or GED is a prerequisite.
• At least 1 year of experience in the mortgage servicing industry or a call center environment.
• Successful completion of a comprehensive training program is mandatory.
• Willingness to work evenings and weekends as required.
  
  

Career Growth Opportunities

This position offers various avenues for professional development and training, making it an optimal setting for those looking to advance their careers in mortgage servicing.

Company Culture and Values

Our organization fosters a workplace culture centered on respect, trust, integrity, and care, promoting a supportive setting that prioritizes employee growth and development.

Compensation And Benefits

In recognition of your expertise, we offer a comprehensive benefits package that includes:

• 401(k) plan with matching contributions.
• Medical, dental, and life insurance coverage.
• Generous paid time off.
• Tuition assistance for continued education.
• Opportunities for training and professional development.
  
  

We encourage you to apply if you are excited about this opportunity. We are dedicated to creating an inclusive environment and warmly welcome all applicants.

Employment Type: Full-Time