Customer Success Manager – Creative & Print Services | Remote (Latin America-based)

About Our Client

Our client specializes in custom embroidery and screen printing for businesses. They help companies create high-quality branded clothing to elevate their marketing. Their mission is to provide the best possible customer service while delivering top-notch products that make their clients’ brands stand out.

Is This You?

• You enjoy working directly with customers, helping them find the right solutions for their needs.
• You have experience managing client accounts, tracking leads, and converting them into orders.
• You enjoy working in a creative environment, collaborating with designers to bring fresh ideas to customers.
• You are organized, detail-oriented, and can keep up with a busy, fast-moving work environment.
• You are flexible and can adapt as customer needs and priorities change.

Requirements

• Experience in managing accounts in industries like embroidery, screen printing, or related creative fields.
• Strong organizational skills and experience using CRM tools like Go High Level.
• Excellent communication skills in English, both written and spoken, as you will be communicating with U.S.-based customers.
• Creativity and the ability to work closely with the art team to ensure designs meet the client’s vision.
• Bonus if you have experience using Adobe Illustrator or Photoshop, and managing Facebook and Instagram accounts.

What You'll Do

• Lead and Account Management: You will manage all incoming leads from channels like social media, our website, and emails, making sure they are properly organized and entered into Go High Level. You will engage with leads and work to convert them into orders.
• Client Communication: You will communicate with clients to understand their needs, request mockups from the art team, and provide quotes. Your goal is to ensure clients are satisfied with their experience and products.
• Creative Collaboration: You’ll work closely with the art team to ensure customers get creative, high-quality mockups and designs that meet their branding needs.
• Ongoing Relationship Building: You will nurture relationships with existing clients, understanding their long-term goals, and helping them place future orders.
• Reporting and Tracking: You’ll provide regular reports on customer leads, conversion rates, and overall performance to the team.

What You'll Get

• Competitive Salary: Based on your experience and the value you bring to the team.
• Creative and Collaborative Environment: You’ll work with a talented team in a creative, dynamic space where ideas are valued.
• Opportunities for Growth: As the company grows, so will your role, giving you opportunities to take on more responsibilities.
• Work Flexibility: This is a remote position, so you can work from anywhere in Latam, following regular business hours.

Ready to Apply?

If this sounds like the right opportunity for you, we’d love to hear from you. Share your resume with us, and let’s start the conversation about how we can help you grow your career.

Application Deadline: November 11, 2024