Optimisation Manager

Contract type: Full Time (37.5 hours per week) – Permanent
Location: Remote, with travel as required 
This role will leverage expertise in operations, process management, and project management to design, implement, and enhance a standardized, optimized operating model (people, processes, and technology) across our network of teaching centres, to make a meaningful impact on global education. It will ensure that new centres and their staff adopt these best practices and continuously seek improvements in efficiency and service levels. It plays a critical role in ensuring the efficient mobilisation of new centres, their alignment to the target operating model, and their ongoing operational excellence.
A proactive leadership role which manages communications with key stakeholders, driving initiatives and projects to successful completion. The ISC Optimisation Manager will monitor progress, uphold compliance, and provide regular updates to the business. This role requires building and maintaining relationships with stakeholders at various levels and locations, including external university partners and business collaborators. It will also create networks within the ISCs to foster knowledge sharing and best practices.

ABOUT THE ROLE

• Development of Operating Model: Drive the development and implementation of a standardised operating model across the UKI portfolio, including optimised processes, data management, systems, reporting, and governance.
• New Centre Mobilisation: Collaborate closely with the Business Transformation team to ensure that new centre mobilisation projects are delivered on time, within scope, and budget.
• Stakeholder Management: Build and manage effective working relationships with internal and external stakeholders to facilitate the effective delivery of initiatives.
• Continuous Improvement: Identify and implement opportunities for continuous improvement, ensuring the operating model evolves with best practices and technology advancements.
• Data Analysis and Reporting: Develop and manage data analytics frameworks to track operational efficiency, service levels, and centre performance, providing insights to drive decision-making.
• Resource Coordination: Allocate and coordinate internal and third-party resources to ensure the successful delivery of initiatives and projects.
• Project Planning: Develop and manage detailed and integrated project plans that coordinate activities across existing centres and those being mobilised.
• Scope and Change Management: Manage and control changes to scope, schedule, and costs to maintain project alignment.
• Risk and Compliance: Ensure compliance with internal policies and external regulations and that quality standards are consistently met across all centres.
• Reporting: Measure the performance of initiatives using appropriate systems, tools, and techniques, and escalate issues as needed.

ABOUT YOU

• Agile Methodology Experience: Experience with Agile methodologies, enabling iterative improvements and adaptability during project implementation.
• Education Sector Experience: Experience in the education sector would be highly advantageous.
• Change Leadership: Expertise in managing change initiatives, with a record of building commitment among teams and stakeholders.
• Strong Project Management Skills: Proven track record in managing and delivering complex projects in an international corporate environment.
• Operational Expertise: Demonstrated experience in defining and shaping operational models, ensuring alignment with business objectives.
• Proficiency in Methodologies: Familiarity with Prince2 or similar project management methodologies.
• Technology Skills: Experienced in using MS Office (Excel, PowerPoint), SharePoint/Microsoft Teams, or similar knowledge management systems

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.