Social Media Marketing Manager (B2B SaaS)

Location: Europe (Remotely) 

Salary: up to 60.000 EUR annually company cost (compensation gross differs depending on location and local taxes)

Contract: B2B or Contract of Employment

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.
  
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in both Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

As a Marketing Manager at Tidio, you will play crucial role in shaping our brand’s online presence and driving engagement across key platforms. You’ll be responsible for managing our social media channels, with a focus on LinkedIn and introducing TikTok, as well as leading high-impact webinars and events that position Tidio as a thought leader in the industry. This role offers the opportunity to be creative and strategic, while working cross-functionally with various teams to ensure seamless execution of campaigns. If you are a proactive marketer with a passion for digital media and event management, we’d love you to join Tidio team!

As a Marketing Manger you will be responsible for the areas below:

• Social Media Management
  • Lead the strategy and execution of our social media presence with a focus on LinkedIn and YouTube and the introduction of TikTok and Instagrams as new channels.
  • Create and schedule engaging content that aligns with our brand voice and goals, aiming to increase visibility and follower growth.
  • Monitor social media trends, performance, and key metrics to optimize campaigns and content.
  • Engage with our community, responding to comments, messages, and interactions in a timely and brand-consistent manner.
• Webinars
  • Plan, promote, and execute high-quality webinars to drive thought leadership and lead generation.
  • Collaborate with internal teams and external partners to source speakers, develop webinar content, and ensure smooth execution.
• Events & Conferences
  • Organize, coordinate, and promote events (industry conferences, trade shows, networking opportunities).
  • Oversee event logistics, from registration and promotion to on-the-ground execution and post-event reporting.
• Awards
  • Identify opportunities for industry awards and oversee submissions, ensuring Tidio is represented for relevant accolades.
  • Develop strong relationships with award bodies and maintain a calendar of key deadlines