Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent verbal and written communication skills., Strong problem-solving skills., Proficient in using customer support software and CRM systems..
Key responsabilities:
- Serve as first contact for customers via multiple channels.
- Address inquiries and feedback with empathy.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain accurate records of customer interactions.