Remote Outbound Call Center Representative | WFH

Job Overview

We are seeking a motivated and dedicated Outbound Call Center Representative to join our esteemed Member Engagement team in a fully remote capacity. In this pivotal role, you will engage with members of Medicare Advantage and Medicaid health plans, facilitating their access to complimentary in-home or virtual healthcare evaluations. This position presents a unique opportunity to make a significant difference in people’s lives while advancing your own personal and professional aspirations.

Key Responsibilities

• Conduct an average of 50 outbound calls per hour utilizing an automatic dialer to effectively connect with members and arrange healthcare evaluations.
• Adhere to over 20 approved scripts, delivering information with clarity and assurance, while addressing any inquiries with professionalism.
• Maintain an upbeat and enthusiastic demeanor in all interactions with clients and colleagues.
• Achieve daily productivity targets, including 300-400 outbound calls and the scheduling of 24 appointments each day, while meeting attendance and performance standards.
• Manage appointment adjustments, reschedules, and cancellations, ensuring efficient communication with both members and providers.
• Track personal performance metrics related to appointments and call handling through designated reporting systems.
• Promptly escalate member complaints and issues to the Member Engagement Manager.
• Engage in peer coaching sessions to foster continuous skills enhancement.
• Comply with HIPAA and privacy regulations when handling sensitive health information.
  
  

Required Skills

• Exceptional persuasive communication abilities, demonstrating a courteous approach towards every member.
• Warm and approachable conversational style.
• Capability to adhere to a structured daily schedule, inclusive of breaks and lunchtime.
• Strong computer proficiency, adept at navigating multiple systems during calls.
• Fluent proficiency in English.
  
  

Qualifications

• Education: High School Diploma or equivalent is preferred.
• Experience: A minimum of 1 year in a call center environment or 2 years of general work experience is required. Prior experience in an outbound call center within a metrics-driven framework is highly regarded.
  
  

Career Growth Opportunities

At our company, we are committed to the professional development of our team members. You will have access to ongoing training and peer coaching, enabling you to refine your skills and advance your career within the organization.

Company Culture and Values

We pride ourselves on fostering a supportive and collaborative work culture that values teamwork and positivity. Joining our team means becoming part of an organization that is dedicated to improving healthcare and empowering our members.

Compensation And Benefits

• Comprehensive Medical, Dental, and Vision coverage commencing on the first day of the month following your start date.
• Competitive bi-weekly salary with opportunities to earn monthly commission bonuses.
• 401(k) plan, employee stock purchase program, and tuition reimbursement to support your financial and educational goals.
• Employee discount programs for various services, enhancing your overall benefits package.
  
  

Work From Home Requirements

• Reliable internet connection with a minimum speed of 10MB upload/download.
• The company will provide necessary equipment (keyboard, monitor, computer, headset, etc.), while you are responsible for your workspace furniture and a quiet working environment.
  
  

Conditions of Employment

• Successful completion of a background check is mandatory.
• You will be required to provide up to 5 years of employment history.
  
  

Join us in transforming healthcare and improving individual lives. If you are ready to embrace a rewarding career in a dynamic and supportive environment, we invite you to apply!

Employment Type: Full-Time