Remote Operations Manager, Account Delivery

Account Delivery Operations Manager - Remote

Job Overview

We invite you to join our innovative team, dedicated to navigating complex business challenges and enhancing operational excellence. This position offers a remarkable chance to elevate your career in a flexible environment that champions continuous learning and professional development.

Key Responsibilities

• Manage the delivery of operational services by overseeing personnel, processes, and technology to foster innovation and optimize performance.
• Inspire and lead teams, cultivating a collaborative and engaged workforce through effective management practices.
• Implement and lead regular performance routines to fulfill contractual commitments and attain organizational objectives.
• Drive change initiatives, identifying and eliminating barriers to empower employees and enhance their contributions.
• Recognize and mitigate risks associated with business operations to improve performance.
• Administer budgets and contribute to various projects, positively influencing financial outcomes.
• Collaborate with leadership to create new service offerings informed by market trends and client requirements.
  
  

Required Skills

• A minimum of 9 years of management experience, specifically in healthcare account management or contact center leadership.
• Proficient in Microsoft Office and familiar with contact center management tools (e.g., Cxone, Verint, Avaya).
• Proven ability to manage diverse teams across various operational domains, particularly in healthcare or Medicaid modules.
• Strong leadership capabilities in cross-functional environments, emphasizing collaboration.
• Exceptional communication and interpersonal skills, skilled in engaging both team members and clients.
• Aptitude for analyzing data and metrics to make informed decisions and address service delivery challenges.
  
  

Qualifications

• Extensive experience in managing teams and overseeing operational services in the healthcare or contact center sectors.
• A preference for candidates with experience in healthcare/Medicaid operational areas.
  
  

Career Growth Opportunities

Our organization is committed to your professional growth. We offer access to leadership and technical development programs that enhance your skills and provide avenues for career advancement.

Company Culture And Values

Join a workplace that prioritizes collaboration and support, where your contributions are valued. We believe in fostering an inclusive and diverse environment that encourages every employee to thrive.

Compensation And Benefits

• This fully remote position within the U.S. comes with a competitive salary range of \(113,000 - \)163,000 per year, contingent on location and experience.
• Potential travel up to 25% may be required.
• Enjoy a generous vacation policy, 401(k) employer match, comprehensive health benefits, and educational assistance.
  
  

If you are ready to make a positive impact, we encourage you to apply and contribute to a team dedicated to improving healthcare for all!

Employment Type: Full-Time