Remote Healthcare Representative - Call Center

Job Overview

We are seeking a dedicated Call Center Representative to join our innovative healthcare team. This remote opportunity allows you to make a significant impact on the health and well-being of our community’s most vulnerable members while advancing your career in an organization that champions flexibility, continuous learning, and professional growth.

Key Responsibilities

• Handle basic customer inquiries via phone utilizing established training protocols.
• Transfer calls to appropriate personnel as required.
• Offer well-informed responses to client questions and escalate more complex issues when necessary.
• Efficiently resolve client concerns, update account histories, and ensure inquiries are thoroughly addressed.
• Consistently meet client service level agreements (SLAs) and production targets.
• Work collaboratively with team members and management to resolve inquiries, and participate in training new staff on customer service practices.
• Suggest enhancements to procedures and workflows for streamlined client inquiry management.
  
  

Required Skills

• At least two years of customer service experience in any sector.
• Proficiency in basic help desk software and Microsoft Office applications.
• Strong problem-solving capabilities and commendable customer service skills, with effective written and verbal communication.
• Ability to identify and consult the appropriate stakeholders for resolving client inquiries.
  
  

Qualifications

• Minimum of two years’ experience in a customer service role across any industry.
• Familiarity with essential help desk software and Microsoft Office tools.
• Excellent problem-solving skills and customer service aptitude, particularly in written and verbal communication.
• Capability to recognize the right stakeholders for addressing client inquiries.
  
  

Career Growth Opportunities

This role presents an exceptional opportunity for career advancement. We are committed to fostering your professional development through various leadership and technical training programs tailored to enhance your expertise and career trajectory within our organization.

Company Culture and Values

We take pride in fostering a supportive and inclusive workplace culture that values diversity and collaboration among team members. Our commitment to a flexible work environment encourages continuous learning and professional development, ensuring that all employees feel valued and empowered.

Compensation And Benefits

The annual compensation for this position ranges from \(25,300 to \)36,200, reflecting geographic location, experience, and qualifications.

Why Join Us?

This is an outstanding chance to nurture your career with a company that prioritizes work-life balance, ongoing education, and professional growth. Enjoy benefits such as a generous vacation policy, 401(k) employer matching, comprehensive health coverage, and educational assistance. Be a part of various leadership and technical development programs designed to enhance your skills.

We believe that together, we can transform healthcare for the better.

Employment Type: Full-Time