Product Manager, Platform Services Coupons and Loyalty

We’re seeking an enthusiastic, focused, and experienced Product Manager, Platform possessing proven business acumen and technical/technology expertise to join our growing Product team. In this role, you will be responsible for designing and building backend features and functionalities accessible to both producers and consumers through our platform services that serves global restaurant brands in the quick service and casual dining space.

Down in the weeds…

• Develop and manage platform services including loyalty programs, notification services, couponing solutions, and other services. Owns all the phases of product development from research to implementation to release.
• Responsible for the product roadmaps working in collaboration with cross-functional product and engineering leaders, and in consultation with design/user experience, data science, sales, account management, and other stakeholders.
• Own the product backlog aligned with the roadmap, writing and prioritizing user stories for your dedicated team.
• Knowledge expert and advocate for your products, both from the functional and technical perspective, representing Tillster with partners and customers.
• Act as the primary product liaison for third-party partners, defining feature requirements, specifications and managing the product aspects of partner relationships.
• Conduct market research and gather stakeholder feedback to ensure products meet the evolving needs of users.
• Monitor product performance using monitoring tools and logs, leverage user feedback, and iterate on features to improve usability, performance and functionalities.
• Responsible for creating and maintaining release notes and documents associated with the corresponding platform products, including maintaining Swagger and other API documentation.
• Own the quality of your products, responsible for performing UAT testing functionalities and performance.
• Manage the release and client onboarding on the solutions developed.
• Keep abreast of new technologies in event-driven architectures and real-time data processing technologies, as well as security and the restaurant technology space.

Required Skills & Experience

• 6+ years as a technical product manager/product manager on a cross-functional team, with experience developing backend restaurant or e-commerce applications on a SaaS platform.
• Hands on experience in the development and successful launch of new backend products and features in SCRUM/Agile environments
• Knowledgeable, and hands-on expertise in: 
  • Execution of product deliverables
  • Business process and data analysis, functional design, modeling, product development processes, and software testing
  • Writing and publishing release notes and product feature documentation
  • Coordinating and managing enterprise scale SaaS based software solutions
  • Documenting current and future state business process flows
  • Technical troubleshooting and problem solving
• Experience in building and launching SaaS platforms required, preferably managing backend applications with loyalty, communication, or couponing services.
• Demonstrated experience developing technical platform products that includes APIs and webhook in microservices architectures.
• Demonstrable strategic and operational business acumen, with experience working with third-party partners, with a track record of effectively managing product relationships and alignment on feature requirements.
• Demonstrable broad and deep technical knowledge and expertise with ability to write JSON, design logical schema, use tools like Postman or run API methods in cURL, and write SQL (There will be an assessment during the interview process).
• Strong preference for candidates with experience working in or with SaaS based, restaurant technology providers
• Excellent communication skills, with the ability to clearly convey complex concepts to both technical and non-technical audiences.
• Strong analytical skills, with experience using data to drive product decisions and measure success.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; an MBA or equivalent is a plus.
• Will consider candidates with a past experience as an Engineer, QA, technical support with strong communication skills.
• Ability to travel as business needs demand

• Expected base salary range $105,000 - $130,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible  for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/