Manager Servicing Account Maintenance

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

Manages a staff of customer service representatives to ensure customers are satisfied and needs are fulfilled. This position drives team performance while ensuring compliance with company policies and applicable state & federal laws.

Job Details

• Supervises and coordinates activities of staff engaged in customer service activities.
• Plans, prepares, and devises work schedules according to workloads.
• Improves customer satisfaction and call quality by monitoring calls and providing feedback.
• Manages performance objectives of staff. Observes and evaluates performance, and provides and documents performance feedback through side-by-side coaching, goal setting and performance reviews.
• Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace.
• Participates in the interviewing of staff, and makes hiring recommendations.
• Communicates with other departments and management to resolve problems and expedite work.
• Resolves accelerated complaints and answers questions of customers regarding services and procedures.

Qualifications - Education and Work Experience

• College degree or equivalent work experience.
• Six (6) plus years of experience.  
• Two (2) plus years of back office account maintenance experience
• One (1) plus years of management experience.
• Previous automobile account maintenance experience a plus.

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Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.