Hearing health care is complicated. We make it easy by connecting people, providers, and health plans with quality hearing products, an exceptional service experience, and affordable care. The Workers Compensation Representative is our customers’ go-to source to access our provider network to begin the claimant’s hearing health journey. By providing exceptional customer service, supporting, and owning the life span of the claimants’ customer experience, the Workers Compensation Representative is responsible for helping customers in their journey of rediscovering the emotions of sound.
This opportunity will be a temporary contract, full-time opportunity for a minimum of 6 months. For this position, we are seeking an in-person candidate based in Minneapolis, or a remote candidate based in the following states: IA, FL, MD, MN, MO, NC, OH, SC, SD, TX.
Key Responsibilities:
The Workers Compensation Representative is responsible for managing the customer journey for all touchpoints within the AHHC experience. Customers are comprised of:
- Claimant advocacy expertise
- Assisting network providers
- Collaborating with adjusters for claimants
- Interfacing with our partnered clients
Qualifications in this role include, but are not limited to:
- High school diploma or GED required
- 1 – 3 years of workers compensation processing required
- Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Point of Sale (POS) or Practice Management Systems experience
- Microsoft Outlook, Excel & Word experience desired
Preferred Experience and Skills:
- Ability to thrive in a performance based high-touch customer service environment
- Excellent interpersonal, verbal, and written communication skills
- High level of curiosity and ability to problem solve
- Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization
About Us
Amplifon, parent company to Miracle-Ear and Amplifon Hearing Healthcare, is the global leader in the Hearing Care Retail market. We have 70+ years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.
Amplifon Hearing Healthcare is the leading hearing health care benefits solution provider with a national network of hearing health care professionals with locations across the U.S., covering more than 50 million American lives for 80+ partners.
At Amplifon, we don't just provide hearing care solutions—we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.
In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
In Amplifon, global leader in the hearing care retail market, we empower people to rediscover all the emotions of sound. With a presence in 25 countries and 5 continents, we are transforming the way hearing healthcare is perceived, offering people distinctive customer experience and the superior care and expertise.
Every day we strive for innovation, excellence and forward-thinking, by encouraging our people to be themselves, to inspire each other and to share ideas.
If you want to build your tailor-made career, challenge yourself every day and take the opportunity to have an impact on millions of people’s lives, then apply today!
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.
We encourage applications from all genders, corners of the world and individual backgrounds.
