Offer summary
Qualifications:
1-2 years customer service experience, High school diploma or equivalent, Knowledge of medical insurance terminology, Proficient in Excel, Word, and Outlook, Basic understanding of ICD-10 and CPT coding.Key responsabilities:
- Handle incoming and outgoing calls
- Resolve billing issues and complaints
- Document and categorize customer issues
- Communicate with the collections company
- Evaluate patient financial status for payment plans