Job description

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.

At Target, we give you the opportunity to make a difference. You’ll be involved in shaping the growth of the business – and you’ll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will give you a fulfilling and varied career

We currently have a rare and exciting opportunity for an Oversight Manager to join us during this time of evolution and growth.

Successful delivery of this role ensures that our team are engaged, perform to the best of their abilities and that we meet expectations of our clients and customers. You will be a champion of change, ensuring we remain compliant at all times in a challenging regulatory environment

Your duties will include:

Responsibility for ensuring and demonstrating on-going compliance with our regulatory responsibilities.
Evaluating and assessing supplier performance against our policies and regulatory guidelines
Communicating updates to the business, as well as Exco members - bringing to life data and metrics
Conducting oversight of the mortgage underwriting team on the lending decisions made, as well as being the mandate holder for complex customer accounts
Making key decisions - ensuring they are not only compliant but enable our customers to achieve their own financial objectives
Ensuring delivery of the annual oversight plan, highlighting risks, as well as contributing to improvements
Attending and contributing to relevant governance sessions
Tracking performance and budget against SLA's
Direct line management responsibilities for the Oversight team

Requirements

You're someone who has:

In depth knowledge and understanding of applicable regulation to ensure adherence to regulatory requirements, including those that affect interactions with customers.
Understanding of Lender of Record regulatory requirements and obligations
Underwriting / origination experience with a Lender or packager
Demonstrable Oversight Management experience in a Financial Services or related servicing organisation
Comprehensive understanding of secured first and second charge collections for FSMA & non FSMA regulated business
FSMA regulation relating to mortgage lending, In particular: MCOB 4, 5, 11 ,Principle 6,
FSMA regulation relation to mortgage arrears, specifically MCOB 13
Professional qualification e.g CeMAP, FPC (Desirable)
Demonstrable experience in an outsourced operation (Desirable)

You're someone who is:

An experienced People Manager
Able to build positive relationships at all levels both internally and externally
Able to show a high level of operational awareness
Able to operate in a complex, demanding environment and prioritise effectively
A good communicator, both verbally and in writing
Able to show a high desire to meet and exceed client and customer service expectations
Able to proactively look for solutions to problems

Benefits

Salary of £40,000 - £45,000 per annum
30 days holiday plus bank holidays
Defined Pension Contribution Scheme (Employer matched up to 6%)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Annual Pay Review
Discretionary Annual Bonus Scheme
Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.