Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

NOC Tech I

Join the Five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining Five9 Cloud Call Center Services and Application Delivery. The NOC Tech position plays an important roll in providing customers with excellent service.

Key Responsibilities

Entry Level NOC Position.
Monitor and Identify events proactively resolving issues.
Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems.
Test and turn up of SIP and ISDN trunk groups.
Report all service impacting issues within 5 minutes of detection.
Respond & Resolve Customer escalations within the SLA window.
Turn up customer applications & services in accordance with standard procedures.
Open and track to resolution carrier and internal tickets.
Internal & External Incident Notifications.
Monitor Network Security and report and document any breaches.
Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines.
Gather and report data on the health and operation of Five9 services.

Required Experience

Experience or background in a military, technical or customer service environment.
Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends).
Ability to communicate clearly (both in writing and speech).
Able to follow direction.
Attention to detail.

Desirable Qualifications

Interested in technology.
Problem solving skills.
Knowledge of Microsoft Office.
Knowledge of Linux.
Experience with ticketing systems.

Quality of work in:

Monitoring/Threshold management.
OA/SA communications.
Daily data collection/reporting.
Accuracy of work in incident response.

Company Benefits:

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-MB1 #LI-Remote

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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