Junior Customer Support (Thailand based, Remote)

12Go is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

At 12Go, our vision is to enable any customer to instantly book any route in the world. We develop technology to create memorable travel experiences for everyone, worldwide. Operating in more than 140+ countries, we have assisted over 4 million travelers, making their journeys easier and more enjoyable.

12Go employs over 200+ professionals globally. We have a performance-driven culture that emphasizes continuous feedback and professional growth.

Requirements

• Bachelor's Degree in a relevant field. 
• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication skills in English.
• Experience in Customer Support is advantageous.
• A TOEIC score of 650 or higher is preferred.

*Thai National only*

Responsibilities:

• Welcoming and distributing train tickets (Thai / English) to customers who make reservations through our website.
• Resolving customer issues via phone, email, or social media. (Thai/English).
• Providing assistance to customers and operators in obtaining the information they require.
• Communicate with other departments to accommodate their needs.
• Providing customers with trip details and travel advice, including updating information with the team when operators contact us.
• Working Hours: 8 hours per day with a one-hour break.
• Shift: 15:00 - 00:00
• Days Off: 2 days per week

Benefits

• Interesting work with the product that allows millions of travelers to book their trips daily.
• Support our employee's wellness by offering:

• 9 days paid time off with an additional anniversary day off.

• Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine.
• Personal sports allowance budget.
• Company gathering on team building/outing.

• Education and career planning benefits with

• Education platform for training with free courses and personal education budget.
• Equipment policy on financial assistance for purchasing Laptops.