Offer summary
Qualifications:
Minimum 3 years mortgage industry experience, Bachelor's in Business Administration preferred, Proficiency in Microsoft Office Suite, Exceptional written and verbal communication skills, Relevant certifications in business analysis favorable.
Key responsabilities:
- Diagnose and resolve production system challenges
- Oversee escalation support queue and bug ticket requirements
- Facilitate projects ensuring adherence to objectives
- Collaborate with software developers on solutions
- Create project plans for smaller initiatives