Remote Care Coordinator - Concierge Therapy Management

Job Overview

Join our innovative healthcare team as a Care Concierge Coordinator, where your compassion and expertise will make a meaningful impact on members’ lives. In this pivotal remote role, you will manage therapy requests, advocate for members, and facilitate seamless case resolutions in a dynamic and fast-paced environment. If you are passionate about healthcare and eager to contribute to member well-being, we invite you to apply.

Key Responsibilities

• Take charge of the management of both new and ongoing therapy requests.
• Conduct thorough assessments of member treatment needs, collaborating closely with healthcare providers and specialty pharmacies to prioritize care.
• Ensure accurate documentation of all interactions and therapy updates.
• Regularly monitor therapy plans and evaluate progress to ensure optimal outcomes.
• Balance multiple responsibilities, including case management and maintaining both inbound and outbound communication, while delivering exceptional service.
  
  

Required Skills

• A minimum of 3 years of experience in healthcare, with a focus on care coordination or member advocacy.
• Proven ability to deliver excellent customer service, particularly in healthcare case management; experience in a call center environment is advantageous.
• Strong problem-solving capabilities, adaptability, and multitasking skills.
• Exceptional communication abilities, with a knack for quickly learning and articulating program benefits.
• A high level of attention to detail and reliability in responsibilities.
  
  

Qualifications

• High school diploma or GED is required.
• Availability for full-time hours between 6 am PT - 5 pm PT (9 am ET - 8 pm ET).
• Willingness to travel for a one-week onsite training program.
• Experience with Amazon Connect is a plus.
• Bilingual skills are desirable.
  
  

Career Growth Opportunities

Be part of a forward-thinking company that is dedicated to continuous improvement and innovation in healthcare. Here, you will have the opportunity to grow professionally while making a tangible impact on the lives of others.

Company Culture And Values

We pride ourselves on being a progressive healthcare organization that emphasizes collaboration, innovation, and a commitment to improving healthcare outcomes through data-driven solutions. Our dynamic work environment fosters employee engagement and professional development.

Compensation And Benefits

• Base Pay: $24/hour
• Full-time position with comprehensive health benefits.
• Paid time off (PTO) and 401K employer match.
• Opportunity to contribute to a public benefit corporation that makes a real difference in the community.
• Collaborative work culture where your contributions are valued and recognized.
  
  

Employment Type: Full-Time