Offer summary
Qualifications:
B.A. or B.S. in Computer Science, 2+ years experience in technical support, Knowledge of Microsoft Azure, Experience with scripting/automation technologies, Certification in Azure Administration (AZ-104) desirable.Key responsabilities:
- Respond to queries via ticketing system
- Troubleshoot and fix technical issues
- Ensure knowledge base documentation is accurate
- Participate in out-of-hours activities, including On-Call
- Engage with end users to understand issues