Offer summary
Qualifications:
Bachelor’s degree in a related field, 5+ years of experience in Technical Support/Team Lead, Proficient in managing strategic technical initiatives, Strong command of SQL and SaaS concepts, Exceptional communication abilities.
Key responsabilities:
- Engage with clients on business goals
- Monitor client system performance and risks
- Manage communication for technical escalations
- Advocate for clients within the organization
- Ensure long-term client success and satisfaction