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Insurance Customer Service Representative (CSR)

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Costa Rica

Offer summary

Qualifications:

Fluent in Spanish (spoken and written), Excellent English speaking and writing skills, Prior experience as a CSR in Property and Casualty Insurance, Exceptional phone and customer service skills, Reliable high-speed internet connection.

Key responsabilities:

Handle inbound and outbound calls for insurance needs
Provide support for U.S. Property and Casualty Insurance inquiries
Manage Notices of Cancellation and follow up with clients
Assist clients with policy coverage, payments, and renewals
Ensure compliance with U.S. insurance regulations

Scale Up Recruiting Partners Human Resources, Staffing & Recruiting Startup https://scaleup-rp.com/

2 - 10 Employees

See more Scale Up Recruiting Partners offers

Job description

Hi there! We are Scale Up and our client is looking for a Insurance Customer Service Representative!

Job Description

Our client is seeking an experienced Bilingual Customer Service Representative (CSR) to join their team. The ideal candidate will have a background working with U.S.-based insurance agencies and possess strong communication skills in both English and Spanish.

Key Responsibilities

Handle inbound and outbound calls to assist clients with their insurance needs.
Provide customer support for U.S. Property and Casualty Insurance inquiries, including Home, Auto, Commercial, Umbrella, Renters, Boat, RV, and Motorcycle.
Manage Notices of Cancellation and follow up with clients to ensure timely communication.
Assist clients with questions regarding policy coverage, payments, and renewals.
Collaborate with team members to maintain a high level of customer satisfaction.
Ensure compliance with U.S. insurance regulations and procedures.

Qualifications

Fluent in Spanish (spoken and written).
Excellent English speaking and writing skills (required to interact with U.S. clients).
Prior experience as a CSR in Property and Casualty Insurance
Exceptional phone and customer service skills.
Team player with a positive attitude and the ability to work in a dynamic environment.
Candidates must have a reliable high-speed internet connection, stable power supply, and a well-functioning computer.

Work Schedule

Monday to Friday, from 8:30 AM to 5:30 PM (Central Time)

Benefits

Competitive salary based on experience
One extra month salary bonus
U.S. holidays off
Paid vacations
Free day off as an additional perk
Healthcare contribution

Note To Applicants

Eligibility: This position is open to candidates residing in Latin America.
Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

If this opportunity sounds good to you, send us your resume!