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Senior Customer Implementation Manager (m/f/d) - Freelance

Remote:

Full Remote

Contract:

Freelance

Experience:

Senior (5-10 years)

Work from:

Germany

Offer summary

Qualifications:

Proven track record in B2B project implementation, Consultant level experience in the consulting industry, Extensive expertise in Life Sciences sector, Excellent communication and customer interaction skills, Fluency in English; German is a plus.

Key responsabilities:

Onboard customers and roll out virtual reality solutions
Train customer's staff on virtual reality usage
Monitor project performance and customer satisfaction
Improve implementation processes and documentation
Maintain relationships with diverse stakeholders

realworld one Scaleup https://www.realworld-one.com/

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Job description

realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions.

Customers include several major, well-known companies such as Lonza, Roche, Moderna, Sartorius, Cytiva, Bayer, ZEISS, Bio-Rad, Agilent Technologies, QIAGEN, and GEA Group.

In order to expand our team in Germany, we are now looking for a talented

Senior Customer Implementation Manager (m/f/d) - Freelance

Your responsibilities:

Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions

Be the primary driver of the implementation and onboarding project with the customer

Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology

Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite

Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement

Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction

Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle

Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates

Your profile:

Proven track record of professional achievement and impact in B2B project implementation / B2B project delivery

Experience at the Consultant level in the consulting industry, preferably at a tier-one or tier-two consulting firm

Extensive expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals and Original Equipment Manufacturers (OEMs)

Excellent communication and customer interaction skills

Familiarity with project management tools and methodologies

Highly reliable and detail-oriented

Ability to adapt to different work environments and manage relationships in diverse settings

Full fluency in English is required, fluency in German is a big bonus

Willingness to travel for on-site customer visits, trainings, and implementations, as required by project needs

What we offer you:

The opportunity to work for an ambitious tech company providing Extended Reality (XR) solutions to the Life Sciences community that deliver value in sustainable and innovative ways.

The experience of contributing to long-term growth while working on cutting-edge technology in a company that embraces challenges and pushes the boundaries of what’s possible.

Be part of a diverse, international team where collaboration and people are our strength, with talented and driven colleagues representing over 20 nationalities.

Take ownership by bringing your own ideas and actively participating in shaping our company.

Are you ready to accelerate advancements in the life sciences community by delivering the best extended reality solutions together?

At realworld one, we put our customers' needs at the heart of everything we do, providing solutions that deliver value in sustainable and innovative ways.

If you're excited about collaborating with driven people and striving for excellence, join us and make an impact.

Let’s build a future together where the virtual and real worlds are indistinguishable, enabling people to effortlessly connect and access a new dimension of information.