Senior Virtual Assistant - Healthcare

Position Available: Virtual Assistant - Healthcare
Location: Remote; Sri Lanka based
Hours: Full-time; 5:00-5:30am - 1:00-1:30pm, IST Colombo time

Are you an organised and detail-oriented senior Virtual Assistant looking for an opportunity in healthcare? We are seeking an Administration Support professional to join our allied health services team, playing a crucial role in managing invoicing, scheduling, and client support.

Your Main Responsibilities & Experience:

Email Management & Client Queries:

• You are an excellent communicator, able to handle client enquiries, confirm payments, and assist with appointment requests. You'll manage referral processes and ensure all technical queries are flagged for follow-up.

Phone Support:

• You are efficient and professional when assisting clients with appointment scheduling and rescheduling. You’ll also notify staff of cancellations and manage specialist inquiries.

Aged Care & NDIS (National Disability Insurance Scheme) Client Support:

• You will follow up with aged care providers for purchase order numbers and ensure invoices include the necessary documentation for smooth payment processing.
• You are experienced in managing NDIS clients, ensuring that funding is available and correct invoicing details are in the system.

Appointment Scheduling:

• You will schedule appointments for clients based on priority and availability and send SMS reminders using Cliniko.

Invoicing & Client Management:

• You will assist with invoicing, using templates and managing overdue invoices through follow-up communication. Familiarity with Xero for invoicing is an advantage.

What your profile will look like:

• Must have - a minimum of 2+ years of experience: Demonstrable experience in administration or client service roles, ideally in a healthcare setting.
• Must have - strong communication skills: Fluent written and oral English is a must. You’ll communicate directly with clients, support coordinators, and healthcare providers.
• Must have - accountability & attention to detail: Ability to multitask, prioritize, and work with minimal supervision, ensuring accurate documentation and processes.
• Preferred - experience with NDIS and Cliniko: Previous experience with NDIS or familiarity with Cliniko or similar systems will make you an excellent fit for this role.

Benefits of joining the Elephant Teams family:

• Fully Remote Work: WFH, always. We set you up with all the best equipment you need to work from home effectively. Never commute for work again.
• Competitive Compensation: A competitive salary package commensurate with your experience and skills.
• Team Events: We organise regular on-the-ground events for all our Elephant Teams staff members.
• Professional Growth: Opportunity to work alongside some of the best Australian companies & executives and further your career.

If you are a proactive, detail-oriented individual with experience as a Virtual Assistant or Health Care provider background, and you meet the above requirements, we invite you to apply and join our client’s team in supporting their impactful work.

To apply, please submit your application, attach your resume, and answer a few questions to assess your suitability for the role!

You must have legal working rights in Sri Lanka, and be living in Sri Lanka, to apply for this role.