Product Manager (English and Japanese)

TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans.
Used by over 10,000 restaurants in 35 countries–including over 270 Michelin-starred restaurants and top hospitality brands such as Hilton, Hyatt, and IHG–TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.
To sustain our growth, we are looking for a new Product Manager to join our team.

■Main responsibilities

• Liaise with external Japanese partners to support integration with TableCheck
• Conduct market research and competitor analysis to identify trends and opportunities for innovation
  
• Elaborate product backlog and specs and closely partner with Engineering, Design and QA team to implement end to end solution.
• Own Product Roadmap
• As needed lead user research to improve product and contribute to its strategy to achieve customer retention and growth.
• Drive alignment across stakeholders’ groups, including senior management

■Mandatory Skills

• 4+ years’ experience Product Management in a SaaS company, preferably at the intersection between B2C and B2B
• English and Japanese business levels required
• Strong understanding of OTA services and platform functionalities
• Familiarity with API and integration management
• Ability to build trust through collaboration and effective communication (verbal and writing)
• Starts with ‘why’ - obsesses over problems over solutions.
• Good communicator - can understand and convey complex problems in a easy to grasp manner
• Highly collaborative
• Ability to define and prioritize initiatives while working cross-functionally and managing complex stakeholder relationships.
• Empathetic with the capacity to put themselves in their customer shoes.
  
• Comfortable with uncertainty and ambiguity
• Must be able to overlap with Japan time zone business hours, at minimum from 1 pm to 7 pm JST.

■Preferred Skills

• Knows ins and outs of F&B industry; educational background and or experience in Restaurant/Hotel Management
• Experience working in a start-up environment.