Career Opportunities: Administrative Assistant (87525)

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Position Summary

The Nova Scotia Prescription Monitoring Program (“NSPMP”) is a provincial program administered by Medavie Blue Cross on behalf of our client. The program’s mandate is to ‘Promote the appropriate use, and reduce the abuse and misuse of monitored drugs in Nova Scotia’. As the first point of contact for the program, you will play an important role in managing the multiple and complex relationships between the program, prescribers, pharmacies, and other stakeholders. This position is responsible for handling confidential and sensitive information including personal health information. This role requires a high level of customer service, professionalism and communication skills (verbal and written). Strong personal ethics, critical thinking and independent troubleshooting skills are required. This position reports to the Manager, NSPMP, yet provides daily operational support to all PMP team members. This position is a great fit for someone with a pharmacy or medical administration background or strong administrative/computer skills with an interest in making a difference in the health and lives of Nova Scotians. Candidates must be located in Nova Scotia, however, may work from home up to three days per week.

Key Responsibilities

• Be the main point of contact for incoming inquires, responsible for managing the PMP email box and answering the PMP 1-800 phone line, fielding incoming inquiries from prescribers, pharmacies, patients, law enforcement and other stakeholders.
• General administrative duties including mail, data entry, scanning, answering emails, redacting documents, document merging.
• Reporting directly to the Manager, NSPMP, provides support to the Manager and team members and consultants (i.e. document preparation, power point support, follow up calls, running and revising excel reports).
• Board, Committee and other meeting support activities (could include: coordination of meeting schedules, meeting invites, catering, agendas, production/collation of meeting minutes, meeting package preparation/mailout, invoice/expense processing etc.)
• Provide a high level of professional customer service support to pharmacies, physicians, prescribers, patients, law enforcement and any other external stakeholders, ensuring the positive brand and reputation of the PMP is always maintained. Escalate issues as required.
• Manage program registrations, and prescriber onboarding.
• Contact potential out of province prescribers to register with the program, explain process, send forms, follow up and complete registration and onboarding.
• Coordinate enrolment for post-graduate prescribers in partnership with provincial academic institutions.
• Offer technical support to prescribers using the online portal (i.e. password resets).

Required Qualifications:

Education: Post-secondary degree (or combination of experience and diploma) with a focus in Pharmacy Technician, Medical Office Administration, Business Administration, Science or a related field.  

Other Qualifications: Training as a pharmacy technician or pharmacy assistant would be considered an asset.

Work Experience: 2-5 years of relevant work experience providing administrative support; previous employment in a hospital, pharmacy, or clinical setting where managing confidential information was required would be an asset; previous experience working in a telephone-based customer service environment.

Computer Skills: Strong computer skills in Microsoft Word, Microsoft Excel and Adobe/Foxit or another PDF program where merging and redacting are required. Strong keyboarding skills, the ability to enter data/information with precision as well as strong troubleshooting skills are required. The ability to design forms and templates would be an asset.

Language Skills: Bilingualism would be considered an asset but not required.

Benefits

We offer a best-in-class comprehensive total rewards package. Benefits include:

• Defined Contribution Pension Plan and optional RRSP
• 100% company-paid premiums for health and dental benefits
• Additional Personal Spending Account
• Additional Health Spending Account
• Annual Incentive/Bonus plan
• Vacation Time, Sick days and Personal/Family days
• Optional additional vacation purchase plan
• Employee and Family Assistance plan with additional access to online doctors, virtual consultations
• Access to a variety of company training, development and corporate wellness activities, earning Medavie title of one of ‘Canada’s Most Admired Corporate Cultures’
• Flexibility in physical work location. Work from home/hybrid options available.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.