Offer summary
Qualifications:
Completed commercial training, Experience in production control in call center environment preferred, Comparable experience from logistics or production accepted, Experience with control tools and phone systems (e.g., Avaya), Proficient in MS Office, especially Excel.Key responsabilities:
- Operational control of ongoing production for one or more clients
- Monitor staff coverage and initiate corrective measures as needed
- Create and present reports and KPI analyses for performance monitoring
- Act as a liaison between call center agents, project managers, and management
- Participate in optimization projects for improved controlling processes
