Customer Care Co-ordinator

A key part of this role is owning and taking full responsibility for customer issues, by providing an outstanding end to end service for customers. You’ll also proactively screen confirmed work orders to verify satisfactory completion, reducing additional contacts. You’ll run an intensive care report daily, taking appropriate action for unresolved customer issues. 

What does it take to be a Customer Care Co-ordinator? 

• Excellent customer service including direct customer contact and query resolution experience, and manager call-backs 

• Able to produce statistics and business reports for internal and external use 

• Excellent communication, both written and verbal 

• Able to demonstrate the ability to remain calm, tolerate, and professional  

• Able to show excellent problem analysis and problem solving skills 

Benefits aligned to this role 

Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.  

This role is considered a Team Contributor on the internal role framework.  

Opportunities are open to all suitably qualified candidates. 

Your benefits will include: 

• Personal private health care 

• 25 days annual leave – rising with length of service 

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6% 

• Bonus scheme 

• Flexible benefits to support your wellbeing 

Since the introduction of the role framework, some benefits may have changed which previously applied to this role. 

Closing date: 27th October 2024 

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