Legal Assistant

This is a remote position.

As a Legal Assistant / Customer Service Representative, you’ll be the vital link between our attorneys and the individuals seeking justice. You’ll manage incoming inquiries, conduct initial client intakes, and play a crucial role in case preparation. This position offers a unique opportunity to contribute to meaningful legal work while developing your skills in a fast-paced, purpose-driven environment. You’ll be instrumental in helping clients navigate complex legal situations, ensuring they feel supported and informed throughout the process.

Responsibilities

• Handle incoming calls and emails from potential clients, providing compassionate and professional first-point contact
  
• Conduct thorough initial intake interviews, gathering essential information to support case evaluation
  
• Manage lead follow-ups and coordinate attorney appointments, ensuring efficient case progression
  
• Assist with the discovery process by collecting and organizing client information and documentation
  
• Coordinate the request and management of medical records and other case-relevant materials
  
• Maintain clear and consistent communication with clients, keeping them informed about their case status
  
• Support attorneys by managing administrative tasks related to case preparation and client management

Requirements

• Excellent verbal and written communication skills, with a focus on empathy and clarity
  
• Strong customer service orientation and ability to handle sensitive situations with discretion
  
• Basic understanding of legal terminology (preferred )
  
• Proficiency in using various communication tools and office software
  
• Exceptional organizational skills and meticulous attention to detail
  
• Ability to multitask and prioritize in a dynamic work environment
  
• Passion for social justice and commitment to supporting civil rights causes
  
• High school diploma required; associate’s or bachelor’s degree in related field preferred
  
• Basic understanding of legal terminology (preferred )
  

Benefits

• With performance-based incentives
  
• HMO Coverage for Eligible Locations
  
• Permanent Work From Home
  
• Immediate Hiring
  
• Steady Freelance Job